Shipping policy
Last updated: July 2, 2026
This Shipping & Delivery Policy explains how order processing, shipping, tracking, and delivery work for purchases made at PYZA.
1. Order Processing
After payment confirmation, your order enters processing.
The average processing time is 1 to 3 business days, which may vary during periods of high demand, holidays, launches, promotions, or fraud prevention checks.
Orders placed on weekends or holidays begin processing on the next business day.
2. Estimated Delivery Time
Our estimated delivery time is 6 to 10 business days after your order is processed.
This timeframe is an estimate and may vary depending on the destination country, address provided, carrier, product availability, customs processing, local holidays, strikes, weather events, or circumstances beyond our control.
3. Product Origin
Some products may be shipped directly from partner distribution centers located in different regions, including Europe, Latin America, Asia, or other countries, depending on stock availability and logistics.
This allows us to offer selected products at competitive prices with international shipping.
4. Tracking
Once your order has been shipped, you will receive a tracking code or tracking link by email.
Tracking information may take a few business days to appear in the carrier’s system after shipment.
The customer is responsible for monitoring the tracking information and ensuring that someone is available to receive the order when necessary.
5. Incorrect or Incomplete Address
The customer is responsible for providing a complete and correct address at checkout.
If an order is returned, lost, or delivered incorrectly due to incomplete or incorrect information provided by the customer, PYZA may not be responsible for free reshipment or a full refund.
If you notice an address error, contact us immediately at support@pyza-store.com. We will do our best to correct it before shipment, but we cannot guarantee changes after the order has entered processing.
6. Failed Deliveries
If the carrier attempts delivery and cannot complete it due to absence of the recipient, incorrect address, refusal of delivery, or inability to contact the customer, the order may be returned to the sender or redirected to a pickup point.
In these cases, the customer must follow the carrier’s instructions.
7. Delivery Delays
Although we work to meet estimated delivery times, delays may occur due to factors outside our control.
Customs delays, inspections, holidays, strikes, logistics disruptions, or weather events do not, by themselves, constitute a failure by PYZA.
If your order significantly exceeds the estimated delivery time, contact us at support@pyza-store.com so we can check the status with our logistics partners.
8. Order Marked as Delivered but Not Received
If tracking shows that your order was delivered but you did not receive it, we recommend checking with people at the same address, building reception, neighbors, pickup points, or the local carrier.
If you still cannot locate the order, contact our support team at support@pyza-store.com with your order number.
9. Customs Fees and Taxes
Depending on the destination country, international orders may be subject to import duties, VAT, customs fees, or administrative charges.
When such amounts are collected by PYZA at checkout, they will be displayed before purchase completion. If they are charged later by local authorities or carriers, they may be the customer’s responsibility, unless otherwise required by law.
10. Free Shipping
When free shipping is offered, this condition will be displayed on the website, product page, cart, or checkout.
Free shipping may be subject to campaigns, specific regions, minimum order value, or logistics availability.